ALLERGEN DECLARATION

Nutritional information varies based on location.

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For questions regarding nutritional info, please look on list below.

EL FLACO is committed to providing its consumers with meaningful information about food allergens. Though we avoid allergen cross-contamination in preparing our food, we cannot guarantee that it does not occur. For those with food allergies, we recommend caution and provide the following information.

“Our allergen information will be kept up to date and should be checked each time you dine with us, as we may update recipes. Our teams cannot recommend or tell you what is suitable for you to eat or drink.”


Food Allergies and Intolerances


Some of our foods may contain allergens. Please ensure that you have advised us of any issues and received confirmation by call that we can accommodate your request before you complete your order. Confirmation must also be sought for any subsequent orders in case our supplier or ingredients have changed.

  • El Flaco reserve the right to refuse service if they are unable to fully comply with the particular allergen request and accept no liability if the customer decides to place the order anyway or fails to advise El Flaco of any allergy issues.

  • El Flaco have a dedicated preparation and cooking area on our premises for vegetarian food.

  • For full ingredients lists, nutritional & allergen information see ELFLACO.CO.UK.

  • Our stores are busy working environments, therefore we cannot guarantee our products are free from allergens due to risk of cross contamination. If you have any allergy or dietary requirements, we ask that you consider our allergens information before placing your order.

  • El Flaco’s food is freshly prepared in stores, our ingredients come from food service organisations that handle other allergens. Whilst we take precautions, we cannot guarantee that any product is allergen free due to the risk of cross contamination.

  • Ben & Jerrys and Haagen Dazs may contain nuts. Take great care when eating our meat products due to some containing bones. Some products may have been previously frozen.


Events


  • El Flaco offers an onsite daytime catering service. Further details are provided in the Events section of our website.


Privacy

  • El Flaco will never sell or otherwise pass on your contact details to any other company or third party, unless required to do so by law. When you contact us, your details will be retained to assist with your order.

  • El Flaco will ensure that all data provided will be processed, stored and disposed of in accordance with the General Data Protection Regulations 2018 and is aware of its obligations under these regulations. Your data will not be used for marketing purposes. Please refer to our privacy statement for full details.



Law and Jurisdiction


  • El Flaco is covered by Public Liability Insurance and is regularly inspected to ensure that their highly rated hygiene standards are maintained. El Flaco was awarded a Food Hygiene Rating of 5 (very good) by Southampton City Council on 14th June 2018.

  • These Terms and Conditions, and the relationship between you and us (whether contractual or otherwise) shall be governed by and construed in accordance with the laws of England & Wales.